AgentCallBackLogin Alternative
Compared to my other articles, this one is a bit more indepth. I’m sorry for that. I just finally found a workaround to a world of pain. If you are a user of the AgentCallBackLogin dialplan application, then you are probably aware that it’s set to be depreciated come version 1.6 of Asterisk. This is a major shame, as it’s a useful application especially to call centers. The guys are Digium said that everything can be done from the dialplan. And while that is true, they fail to give us any “guidance” in getting this setup. There was a doc located in /doc/queues-with-callback-members.txt - But in order to use this guide, you basically have to move to a new way of writing your extensions, that is via extensions.ael. AEL is great, and makes things easy to keep organized. But let’s face it, we hate too much change at once. So I’ve done ALOT of research into the alternative for AgentCallBackLogin, and how to do it, with very little pain.