http://hostseries.com Mon, 17 Nov 2008 17:46:30 +0000 http://backend.userland.com/rss092 en In a previous article, I showed an alternative method of AgentCallBackLogin. In that example, the agents were authenticated via voicemail.conf. I made a comment that I would create a dialplan with it authenticating against a MySQL database. So let's start by creating our database: CREATE TABLE IF NOT EXISTS `asterisk`.`agent_users` ( `id` int(11) ... http://hostseries.com/agentlogin-powered-by-mysql/ So I wanted to share my thoughts on Parallel's recent activity, or perhaps it's not so recent. SWSoft is renamed Parallels. I have mixed feelings about this move by Parallels. To me, I think they will always be SWSoft. And why not? SWSoft makes me think of a software company, which is ... http://hostseries.com/opinions-of-parallels-recent-activity/ So we bought some Grandstream GXP2000 IP Phones first for the office. They were fine for starting out, however as our call center grew, we found increasing issues with them - primarily with transferring calls to external Asterisk boxes. So we purchased a box of Linksys SPA941 IP Phones. ... http://hostseries.com/linksys-spa941-ip-phones/ In my previous article, I made mention of using the CDR Database to generate reports. Unless you have the time, resources, and skills to develop some killer apps, you might begin looking at 3rd party applications to make your reports "pretty" and presentation worthy. OrderlyQ has put together some rather great ... http://hostseries.com/asterisk-apps-orderlystats/ So in my previous article, I said I would provide some sample scripts to view information from our CDR database. My script is written in PHP, and we're just going to do a quick query of the database for answered calls. To make things neat, I like to ... http://hostseries.com/asterisk-getting-results-from-cdr-database/ Okay, so you have got your asterisk box online. You have all the configuration done according to your needs. And now you are starting to develop applications to generate graphs and reports based on your call volume and flow. You'll probably want to have your CDR logs entered into a ... http://hostseries.com/asterisk-cdr-logging-in-mysql/ Compared to my other articles, this one is a bit more indepth. I'm sorry for that. I just finally found a workaround to a world of pain. If you are a user of the AgentCallBackLogin dialplan application, then you are probably aware that it's set to be depreciated come version ... http://hostseries.com/agentcallbacklogin-alternative/ By default, you rely heavily on Asterisk .conf file for creating your dialplans, iax and sip users and peers, as well as voicemail users. And after making changes to the configuration files, you have to reload Asterisk to apply them. However, the guys at Asterisk have made it easier. With ... http://hostseries.com/asterisk-realtime-installation-guide/ What is Overselling? This is a great question. And it's important that a consumer know what overselling is. Overselling is basically the practice of selling more hard drive space, bandwidth, and other resources that the web host has. Why would a webhost do this? Simple - to maximize profits. As an example: ... http://hostseries.com/web-hosting-overselling-a-necessary-evil/ What is Web Hosting? So if you don't already know what web hosting is, you are probably wondering - What is it? To explain it in simple terms - it's a service that allows you to put your website on the internet. Now to explain it in more detail - The web hosting ... http://hostseries.com/types-of-web-hosting/